Frequently Asked Questions

Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.

Is it possible to change my date?

Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.

Tell me more about your cancellation policy.

Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.

How does the billing process work?

To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.

What is the process for managing guest invites?

Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.

Can I receive a receipt for my order?

Absolutely! Feel free to reach out to our dedicated customer service team with your order number.

Need further assistance?

Need help finding the answers you need? Let’s have a conversation.

Engage in a chat

★★★★★

This platform has transformed our business operations. The integration with WhatsApp for notifications has streamlined our communication, making it easier to manage vendor interactions. The user-friendly dashboard allows us to track sales and inventory effortlessly. We highly recommend this service to anyone looking to enhance their e-commerce experience!

Joshua Bennett

E-commerce Solutions Inc.

4.5

High customer satisfaction rating

Support available in multiple regions

9 hours

Average response time for inquiries

Total number of support agents